[DeepL:] We ask about the nueva system. nueva stands for 'evaluate user". People with learning difficulties and disabilities are users of social services (work, housing, leisure). With nueva we measure and describe the outcome quality of these services from the user perspective: it is about the quality as it is actually perceived by the users. Our evaluators (surveyors) also know and use social services. Therefore, with this experience, they can interview differently. This is called interviewing according to the peer principle. The surveys can also take place online.
In addition to the surveys, we help and support organizations to improve the services for people with impairments. We make checks there and test the accessibility, orientation and accessibility in the respective offer. The results of the tests are processed in inclusive workshops. We give experience workshops so that people without impairments can experience how and where barriers exist for people with impairments that prevent them from participating in self-determined life. We support companies that develop products for people with disabilities with our expertise and test the user-friendliness already in the development process through our own experts. We test digital offerings for comprehensibility and accessibility and provide expert advice from the user's perspective.