[DeepL:] The Berlin Crisis Service is available around the clock and free of charge for people in acute crises and their relatives. Specialists will advise you in person or by telephone - even without an appointment and anonymously if you wish. Consultations in foreign languages are possible by arrangement.
We are there for you in person and on the phone daily from 4 p.m. to midnight.
Outside this period, your calls will be automatically forwarded to our national on-call service in Berlin-Mitte.
The offer is directed to affected persons, relatives, friends, and other persons in the environment, as well as to professional helpers. If necessary, further appointments can be made. The counselors have a professional background and sound professional experience (including psychologists, social workers, psychotherapists). A specialist on-call service is available. In acute crisis situations, staff members come to the location of the crisis.
The Berlin Crisis Service also offers help for people with mental disabilities or learning difficulties and their relatives.