Beschwerde- und Informationsstelle Psychiatrie in Berlin (BIP)

[DeepL:] The BIP offers advice, support and information on complaints about psychiatric care in Berlin for those who experience and are affected by psychiatry, relatives and professionals.

We advise and support you free of charge and anonymously if you wish. You can reach us by phone, fax, mail, or during opening hours for a personal meeting. We receive your complaint unbureaucratically and work out possible courses of action together. To clarify your concerns, we provide support in contacting third parties.

You can contact us with complaints about

• conditions of treatment, care, accommodation or handling
• in social psychiatric facilities such as therapeutic residential communities, assisted individual living, individual case assistance, contact and counseling centers, employment day centers, etc.
• in psychiatric clinics, day clinics, institutional outpatient departments
• at social psychiatric services
• at the integration aids of the district offices and other service providers (e.g. health insurance, pension insurance, employment offices)
• in the case of legal support
• in the prison for persons with special needs
• in outpatient psychiatric practices

In order for us to be able to work for you, your request must have a connection to Berlin.